Claims Handling

What makes us different?

Diplomacy and Reporting

To you, more than ever, every single client matters. Therefore, we pay extreme attention to maintaining good client relations on behalf of the insurer and his broker.

We use a clear, impartial message mixed with the correct dose of diplomacy as main ingredients to facilitate a correct and swift claims handling.

All our reports have a technically accurate content yet are written in an understandable form and are highly profound to facilitate recovery and interpret liability correctly.

Prevention is better than cure

It is our strongest belief that all parties can learn from every claim. Our survey report contains best practices, technical advice on procedures and offers practical solutions helping to prevent incidents from reoccurring.

Team

A small and dedicated multilingual team is at your service with more than 25 years of experience. We are highly committed to personnel service and put great effort in gaining and retaining the trust of all parties involved.

All our surveyors have a higher education degree; qualified engineers or former Captains, they all have plenty of operational experience.

Availability & reactivity

  • Time matters. Reachable 24/7, we acknowledge an assignment within the hour.
  • We limit the travel cost by using a small aircraft to minimize transport time.
  • A preliminary report is provided within 24 hours.
  • Our proactive approach minimizes the lead time of the final report. During the process, you are regularly updated on the progress of the case.
Would you like more information?

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